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Practice Management

Mr Alex Davies

Practice Manager

Mrs Keri Owens

Assistant Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Mrs Susan Bettell-Higgins

Administrative Officer

Mrs Jenny Bowen

Clinical Letter Administrator

Mrs Hayley Davies

Medical Summariser

Mrs Linda Hobbs

Administrator

Reception

Ms Joanna Kirwan
Mrs Elaine Geary
Mrs Clair Orrells
Mrs Lindy Beaton
Mrs Anita Heydon
Mrs Leanne Wybron
Miss Rachel Thomas
Mrs Lisa Davies
Miss Shannon Edmunds

Our receptionists have all taken specialised training and are keen to help patients in any way possible. They do not offer medical advice, but may be able to resolve queries, by seeking more information from patients. All information given to the receptionists is treated with strict confidentiality. If a patient feels the need to speak confidentially to a receptionist, please ask and a private place will be found.

NB Please be aware that any member of staff may come into contact with patient information in the course of their work. All such information is treated in strict confidence and may not be divulged to unauthorised persons. A patient’s own information and records can be viewed, on request to the Practice Manager. An administrative charge may apply - details on request.

Secretaries

Mrs Frances Davey
Mrs Lynne Stanely
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